Welcome to the Frequently Asked Questions (FAQ) page for Freelance PA. Below, we've compiled answers to common queries about our cleaning and gardening 

 services to help you get the information you need quickly and easily. 

 1. What services do you offer?

        At Freelance OA, we provide a range of cleaning and gardening services to meet your needs. Our services include regular house cleaning, deep cleaning, 

        office cleaning, lawn mowing, garden maintenance, weed spray and more. Visit our Services page for more information. 

 2. How do I book a service?

        Booking a service with us is simple. You can either email us at Admin@theFPA.co or call 0490 492 110. Alternatively fill out a contact us form on our website 

        and our team will call you to make a booking. 

 3. Is your team trained and insured? 

        Yes, all our cleaners and gardeners are highly trained professionals who are fully insured and background checked for your peace of mind. Our team have 

        valid QLD Blue cards, Construction Induction cards and Drivers licenses. We take pride in delivering top-quality services, and our team members are 

        dedicated to ensuring your satisfaction. 

 4. Do I need to provide cleaning or gardening equipment? 

        No, you don't need to worry about providing equipment or supplies. our team comes fully equipped with all the necessary tools, cleaning products, and 

        gardening equipment to get the job done efficiently and effectively. 

 5. Can I schedule recurring cleaning or gardening services?


        Absolutely! We offer flexible scheduling options, including weekly, bi-weekly, monthly, or custom recurring services tailored to your needs. Just let us 

        know your preferred schedule, and we'll ensure your home or garden stays in top condition.

 6. What areas do you serve? 

        We proudly serve customers across the Gold Coast, Lowood, QLD and surrounding suburbs. Also covering Tweed Heads and Byron Bay, NSW and 

        surrounding suburbs. 

        Whether you're located in the heart of the city or in the suburban neighbourhood, we're here to assist you with your cleaning and gardening needs.

 7. How do you ensure quality and satisfaction? 


        Customer satisfaction is our top priority, and we go the extra mile to ensure that every service meets your expectations. Are team are trained to check 

        over their work prior to vacating the premises to ensure nothing has been overlooked. If you're not completely satisfied, let us know, and we'll make it right. 

 8. What safety measures do you have in place. 

        We take the health & safety of our customers and team members seriously. Our team members are implemented with enhanced cleaning protocols, 

        PPE and relevant guidelines to minimise risks and ensure a safe environment. 

 9. What payment methods do you accept? 

        We accept various payment methods, including direct debit, bank transfer, cash and credit card through online payments. Payment is due on completion 

        of the service, and our team will provide you with a detailed invoice for your records. 

 10. how far in advance should I book a service?

         We recommend booking a service as soon as you know you will need it. We have scheduled bookings and we book up fast. It is recommended to book 

         minimum 2 week in advance to ensure availability, especially during peak seasons. However, we understand that sometimes emergencies arise, so feel 

         free to reach out to us, and we'll do our best to accomodate your request. 

If you have any other questions or need further assistance, don't hesitate to contact us. Our friendly team is here to help!

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